If you experience trouble casting anything on Chromecast or just having general problems with setup, please try the steps below.

Troubleshooting Step 1: Check to make sure Google DNS are not accessible in your Network

Please complete one of the following steps from a computer connected to the router:


a. Open the Command Prompt or Terminal.

  • Windows: Press  the Windows Key AND the R Key at the same time on your keyboard. Type in cmd and press Enter.  
  • Mac OSX: In the upper right corner of your screen, where the search function is, type in Terminal and open the program.  


b. Run the following commands:

  • Type in:ping

  • Type in:ping

c. If the Google blocks are working, the Pings above should be unreachable or should time out. If they actually go through and you get a response, please check your setup. 

For more info on how to setup, please refer to the FAQ below:

Why do I need to block Public DNS Lookups?

Troubleshooting Step 2: Factory Reset Chromecast

Factory resetting Chromecast will fix most issues as long as your setup is otherwise ok. 

Click here for instructions to factory reset your Chromecast