Step 1: Is UnoDNS Setup Correctly?
A. Open up Command Prompt (Windows) or Terminal (Mac & Linux).
- Windows: Press + at the same time on your keyboard. Type in cmd and press Enter.
- Mac OSX: In the upper right corner of your screen, where the search function is, type in Terminal and open the program.
B. Type in: nslookup setupcheckapi.unotelly.com and press enter.
Your NSLookup should look something like this:
The DNS Server should be one from our Global Server List.
C. If you see the correct server and still get Setup Incomplete in Quickstart, move onto Step 2.
D. If you see something like the image below where the return IP is 220.127.116.11 and the DNS Server is not an UnoDNS Server, then your device is not setup correctly.
E. If your NSlookup looks something like the image below, your device is using IPv6. Please turn off IPv6 and try again.
Step 2: Is UnoDNS Working Correctly?
If you have the correct UnoDNS servers setup, you should get a response with 18.104.22.168 and 22.214.171.124 as the Result.
If you see the correct DNS Server and Result but still get Setup Incomplete, move onto Step 3.
Like the image below, if you get 126.96.36.199 as the result, DNS is being filtered in your network. Click here to troubleshoot Filtered Networks.
Step 3: Clear Cache and Cookies
If NSLookup is OK then you might be experiencing cache issues if you still get Setup Incomplete.
A. Restart your computer.
If you get Setup Incomplete message after successfully passing the four steps, you can safely ignore the message as long as everything works to your satisfaction.
If you find that something we advertise doesn't work even after passing the four steps above, please open a ticket and include screenshots of all your results.