Step 1: Is UnoDNS Setup Correctly?


A. Open up Command Prompt (Windows) or Terminal (Mac & Linux).

  • Windows: Press the Windows Key + the R Key at the same time on your keyboard. Type in cmd and press Enter. 

  • Mac OSX: In the upper right corner of your screen, where the search function is, type in Terminal and open the program. 


B. Type in: nslookup setupcheckapi.unotelly.com and press enter. 


Your NSLookup should look something like this:




The DNS Server should be one from our Global Server List.  


C. If you see the correct server and still get Setup Incomplete in Quickstart, move onto Step 2.



D. If you see something like the image below where the return IP is 209.222.12.53 and the DNS Server is not an UnoDNS Server, then your device is not setup correctly. 






Click here to setup UnoDNS on your computer




E. If your NSlookup looks something like the image below, your device is using IPv6. Please turn off IPv6 and try again. 





Step 2: Is UnoDNS Working Correctly?


If you have the correct UnoDNS servers setup, you should get a response with 37.59.89.156 and 98.142.141.244 as the Result. 




If you see the correct DNS Server and Result but still get Setup Incomplete, move onto Step 3. 


Like the image below, if you get 209.222.12.53 as the result, DNS is being filtered in your network. Click here to troubleshoot Filtered Networks. 





Step 3: Clear Cache and Cookies


If NSLookup is OK then you might be experiencing cache issues if you still get Setup Incomplete. 


A. Restart your computer. 

B. Click here for instructions to Flush your DNS Cache 

C. Click here for instructions to Clear Browser Cache 


If you get Setup Incomplete message after successfully passing the four steps, you can safely ignore the message as long as everything works to your satisfaction. 


If you find that something we advertise doesn't work even after passing the four steps above, please open a ticket and include screenshots of all your results.